Cultivate Your Dream Garden: Join GreenThumb Solutions Today!

Privacy Policy

This Privacy Policy describes how GreenThumb Solutions collects, uses, and protects your personal data when you use our online platform or services. We are committed to protecting your privacy and handling your data transparently, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We may collect personal data that you provide directly to us when you interact with our site or services. This could include information you provide when filling out forms, making inquiries, requesting quotes, or subscribing to services. The types of personal data collected may include your name, contact details, and any other information you choose to provide relating to your gardening or landscaping needs.

We may also collect certain information automatically as you use our site. This includes technical data such as your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform. We collect information about how you use our site, including the pages you visit and the actions you take. This information is collected using cookies and similar technologies.

Legal Basis for Processing

We will only process your personal data where we have a lawful basis to do so. The legal bases we rely on include:

• Performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into such a contract, such as providing landscape design, garden maintenance, or supplying materials.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms. This may include improving our services, marketing, and ensuring the security of our site.
• Compliance with a legal obligation: Where we need to process your personal data to comply with a legal obligation.
• Consent: Where you have given us explicit consent to process your personal data for a specific purpose. You have the right to withdraw consent at any time.

How We Use Your Information

We use the information we collect for various purposes:

• To provide, operate, and maintain our services, including landscape design, garden maintenance, supply of materials, irrigation installation, urban farming consultancy, pest management, and vertical greenery solutions.
• To process your transactions and manage your orders.
• To communicate with you, respond to your inquiries, and provide customer support.
• To send you service-related updates, administrative messages, and information about our services (where legally permissible or with your consent).
• To improve, personalize, and expand our services and online platform.
• To understand and analyze how you use our online platform.
• To detect and prevent fraud and other illegal activities.
• To comply with legal obligations.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.

Sharing Your Information

We may share your personal data with third parties only in the following circumstances:

• With service providers: We may share your data with third-party vendors, consultants, and other service providers who perform services for us and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, and customer service.
• For business transfers: We may share or transfer your personal data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• For legal reasons: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With your consent: We may disclose your personal data with your explicit consent.

Your Data Protection Rights

Under data protection laws, you have rights regarding your personal data. These rights may include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate personal data we hold about you.
• The right to request erasure of your personal data (in certain circumstances).
• The right to object to processing of your personal data where we are relying on a legitimate interest.
• The right to request restriction of processing of your personal data (in certain circumstances).
• The right to request the transfer of your personal data to you or a third party (data portability).
• The right to withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

Cookies

Our site uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our site and also allows us to improve our online platform.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us by postal mail at:

GreenThumb Solutions
301 Ubi Avenue 1
#03-25
Singapore, Singapore, 408933
Singapore